Man with Van Fulwell Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Fulwell provides removal and related services. By placing a booking, confirming a quotation, or allowing work to commence, you agree that these Terms and Conditions form the contract between you and Man with Van Fulwell.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, business or organisation that requests or accepts a quotation or booking for services.
Services means any removal, man and van, collection, delivery, loading, unloading, packing, furniture assembly or related services provided by Man with Van Fulwell.
Goods means the items and belongings that are the subject of the Services.
Contract means the agreement between the Client and Man with Van Fulwell incorporating these Terms and Conditions and any written quotation or booking confirmation.
Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
Man with Van Fulwell provides domestic and commercial removal and man and van services, including collection and delivery of items, house and flat removals, small office moves, and related services such as loading, unloading and basic furniture handling.
The precise scope of the Services, including the locations, dates, times, number of operatives and vehicle size, will be set out in the quotation or booking confirmation. Any services not expressly agreed in writing are excluded from the Contract.
3. Booking Process
3.1 An enquiry may be made by the Client by telephone, online form or other communication methods accepted by Man with Van Fulwell. Following an enquiry, a quotation may be given based on the information the Client provides.
3.2 Quotations are typically provided on the basis of the volume or nature of the Goods, the access at each property, the distance between addresses, and any special requirements notified by the Client. The Client is responsible for providing accurate and complete information.
3.3 A booking is only confirmed when Man with Van Fulwell has accepted the booking and communicated confirmation to the Client. Man with Van Fulwell reserves the right to decline any booking at its discretion.
3.4 The Client must inform Man with Van Fulwell at the time of booking of any factors that may affect the Services, including but not limited to restricted access, parking limitations, narrow staircases, heavy or awkward items, fragile items, or time restrictions at the collection or delivery locations.
3.5 Man with Van Fulwell may request a deposit to secure a booking. If a deposit is required, the booking will not be final until the deposit has been received.
4. Quotations and Pricing
4.1 Unless otherwise stated, all quotations are estimates and are not fixed price guarantees. Quotations are usually based on the details supplied by the Client and assume normal working conditions and reasonable access.
4.2 Man with Van Fulwell reserves the right to adjust the price if:
a. the information provided by the Client is inaccurate or incomplete, or
b. the Services take longer than anticipated due to circumstances beyond the control of Man with Van Fulwell, including but not limited to poor access, additional items not previously disclosed, delays caused by the Client, or waiting times at premises.
4.3 Any change in the scope of work requested by the Client on the day of service, or after a quotation has been accepted, may result in additional charges which the Client agrees to pay.
4.4 Unless expressly stated, quotations do not include packing materials, disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of doors or windows, storage charges, tolls or congestion charges, or fees for parking permits or fines. These may be charged separately where applicable.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. Man with Van Fulwell may require payment in full in advance, payment on completion of the job, or another arrangement agreed in writing.
5.2 The Client agrees to pay all charges in full and without set-off or deduction. Man with Van Fulwell may suspend or refuse to provide the Services if payment terms are not met.
5.3 Additional charges may apply for:
a. work carried out outside normal working hours at the Client's request,
b. waiting time caused by delayed access to premises or keys,
c. additional mileage or extra journeys not included in the original quotation,
d. any parking or penalty charges incurred as a direct result of the Client not arranging suitable parking or failing to provide accurate parking information.
5.4 Where payment is not made when due, Man with Van Fulwell reserves the right to charge interest on any overdue amount at the statutory rate and to recover all reasonable costs of debt collection.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking by giving notice to Man with Van Fulwell. The effective date of cancellation is the date on which Man with Van Fulwell acknowledges receipt of the cancellation.
6.2 If the Client cancels the Services, Man with Van Fulwell may apply a cancellation charge as follows, unless otherwise agreed in writing:
a. More than 7 Working Days before the agreed service date: no cancellation fee, any deposit may be refunded at the discretion of Man with Van Fulwell.
b. Between 2 and 7 Working Days before the agreed service date: up to 50 percent of the agreed quotation may be charged.
c. Less than 2 Working Days before the agreed service date or on the day of service: up to 100 percent of the agreed quotation may be charged.
6.3 If the Client wishes to change the date, time, or scope of the Services, Man with Van Fulwell will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.
6.4 Man with Van Fulwell reserves the right to cancel or reschedule the Services due to circumstances beyond its control, including severe weather, vehicle breakdown, staff illness or other operational issues. In such cases, Man with Van Fulwell will seek to offer an alternative date or time. Liability for such cancellation is limited to a refund of any amounts paid for services not provided.
7. Client Responsibilities
7.1 The Client is responsible for:
a. ensuring that the Goods are properly packed and secured for transport unless packing services have been expressly agreed,
b. labelling any fragile or high value items clearly,
c. arranging suitable parking for the vehicle at all relevant locations and covering any associated costs,
d. ensuring that access to the premises is safe, clear and suitable for moving the Goods,
e. being present or represented during loading and unloading to provide instructions and confirm that all Goods have been collected and delivered.
7.2 The Client must not request the transport of any items that are illegal, dangerous, explosive, highly flammable, perishable, or otherwise unsuitable for transport. Man with Van Fulwell may refuse to transport any such items and may terminate the Services if such items are discovered.
7.3 The Client is responsible for checking that nothing that should be moved is left behind and that no items are taken away in error. Man with Van Fulwell accepts no responsibility for items left on the premises or taken in error where the Client or their representative has had an opportunity to verify the load.
8. Waste and Disposal Regulations
8.1 Man with Van Fulwell operates in accordance with relevant waste and environmental regulations. Waste removal, clearance, or disposal services will only be provided where explicitly agreed as part of the Services.
8.2 The Client must not include general waste, hazardous materials, or prohibited items within loads intended solely for removal or relocation. Where waste disposal is requested, the Client must accurately describe the type and quantity of waste.
8.3 Items classed as hazardous or restricted, including chemicals, paints, batteries, gas bottles, asbestos, clinical waste or similar, will not be removed or disposed of unless Man with Van Fulwell has agreed in writing and is permitted to do so under applicable regulations.
8.4 Any fees, charges or penalties incurred due to the Client providing inaccurate information about the nature of waste or prohibited items will be the responsibility of the Client, who agrees to indemnify Man with Van Fulwell against such costs.
9. Liability and Limitations
9.1 Man with Van Fulwell will take reasonable care in handling, loading, securing, transporting and unloading the Goods. However, the Client accepts that normal risks associated with movement and transport may arise.
9.2 Man with Van Fulwell will not be liable for:
a. loss or damage arising from faulty or inadequate packing carried out by the Client or a third party,
b. pre-existing damage, defects or inherent weaknesses in the Goods,
c. loss or damage to fragile items where the Client has not arranged professional packing,
d. indirect or consequential loss, including loss of profits, loss of income, loss of opportunity or similar,
e. delay or inability to complete the Services due to causes beyond its reasonable control, including traffic conditions, weather, accidents, or restrictions imposed by third parties.
9.3 Any liability of Man with Van Fulwell for loss of or damage to Goods, where established, shall be limited to the reasonable cost of repair or the current market value of the Goods, whichever is lower, subject to an overall cap which may be specified in the quotation or booking confirmation.
9.4 The Client must notify Man with Van Fulwell in writing of any visible loss or damage to Goods as soon as reasonably possible and no later than 48 hours after completion of the Services. For non-visible damage or loss, the Client must notify Man with Van Fulwell as soon as it is discovered and no later than 7 days from completion of the Services. Failure to notify within these time frames may affect the ability to investigate and may limit or exclude liability.
9.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
10. Insurance
10.1 Man with Van Fulwell maintains insurance cover suitable for its operations as a removal and man and van service provider. Details of relevant cover can be made available on request.
10.2 The Client remains responsible for arranging any additional insurance they may require for high value or particularly fragile items, or for cover beyond the limits set out in these Terms and Conditions.
11. Delays and Access
11.1 Man with Van Fulwell will make reasonable efforts to adhere to agreed dates and times, but arrival and completion times are estimates only and cannot be guaranteed.
11.2 The Client acknowledges that delays may occur due to traffic, weather, access issues, or other circumstances beyond the control of Man with Van Fulwell. Provided reasonable efforts have been made, Man with Van Fulwell shall not be liable for losses arising from such delays.
11.3 If the Services are delayed or extended due to inadequate access, waiting for keys, or other factors attributable to the Client, additional charges may apply for waiting time or extended hire.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with Man with Van Fulwell as soon as possible so that it can be addressed promptly.
12.2 Formal complaints should be submitted in writing, providing full details of the issue, the date of the service, and any supporting information. Man with Van Fulwell will investigate and respond within a reasonable time.
13. Data Protection and Privacy
13.1 Man with Van Fulwell will handle personal information in accordance with applicable data protection laws. Personal data will be used for the purpose of managing enquiries, bookings, and providing the Services, as well as for administration and legal compliance.
13.2 Personal information will not be sold or disclosed to third parties except where necessary to carry out the Services, comply with legal obligations, or where the Client has given consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15. General Provisions
15.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by Man with Van Fulwell in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 The Client may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of Man with Van Fulwell. Man with Van Fulwell may assign or subcontract its rights and obligations where reasonably necessary to deliver the Services.
15.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between Man with Van Fulwell and the Client and supersede any prior discussions, correspondence or understandings relating to the subject matter.
By proceeding with a booking or allowing the Services to commence, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
