Terms and Conditions for Man With Van Fulwell

These Terms and Conditions set out the basis on which Man With Van Fulwell provides domestic and commercial moving, lifting, carrying, and related transport services. By making a booking, you agree to be bound by these terms, which apply to quotations, scheduled removals, collection-only jobs, delivery-only work, and any additional services agreed in writing before the job begins. For the avoidance of doubt, references to the man with van Fulwell service include any staff, drivers, or subcontracted operatives acting on our behalf.

1. Booking process
Bookings are accepted subject to availability and confirmation. A quotation may be given after the customer provides accurate information about the items, access conditions, property type, collection and delivery addresses, parking restrictions, stairs, lifts, time windows, and any special handling requirements. The quotation is based on the information supplied at the time of enquiry. If the scope of work changes, the price, vehicle size, crew size, or timetable may also change. A booking becomes confirmed only when we have accepted the job and, where required, received any deposit or written approval.

The customer must ensure that all information provided is complete and correct. If the job includes fragile items, bulky goods, appliances, or objects requiring dismantling, the customer must tell us in advance. We may refuse to carry items that are unsafe, illegal, improperly packed, or beyond the agreed scope. Any request for extra stops, waiting time, loading assistance, or assembly work should be made before the service starts, although we may agree to these changes on the day if operationally possible.

2. Service standards and customer responsibilities
We will use reasonable care and skill in carrying out the service. The customer is responsible for ensuring access is available at both ends of the move, that parking is legal and sufficient for loading and unloading, and that goods are ready at the agreed time. You must secure pets, children, and valuables, and remove any hazards that could endanger our team or damage property. If you arrange a man with van Fulwell service for a property move, you should also make sure that any shared entrances, permits, or building rules are complied with before the crew arrives.

The customer must be present, or represented by an authorised adult, at the start and finish of the job unless we have agreed otherwise in writing. Any instruction given on site by the customer or their representative will be treated as authority to act, unless it is clearly unlawful or unsafe. We may record key operational details such as times, route, access issues, and completed services for quality control, dispute handling, and accounting purposes.

3. Payments
Prices may be offered as fixed quotes, hourly rates, minimum charges, or a combination of these depending on the nature of the work. Unless stated otherwise, payment is due on completion of the service on the same day. We may require a deposit for larger bookings, peak dates, or jobs involving third parties, and that deposit may be non-refundable except where cancellation is made by us or where a statutory right applies. Accepted payment methods will be confirmed at the time of booking and may include bank transfer, card payment, or cash where lawful and agreed.

If payment is not made when due, we may charge reasonable late-payment administration costs and interest where permitted by law. We reserve the right to suspend or refuse future services until overdue amounts are settled. The customer is responsible for any bank charges, failed payment fees, or foreign exchange costs arising from the payment method used. Quotes are inclusive only of the items and labour expressly listed. Congestion charges, parking penalties caused by customer instructions, tolls, storage, waiting time beyond the agreed allowance, and specialist equipment hire may be charged extra where applicable.

4. Cancellations and rescheduling
You may cancel or request a change to your booking by giving notice as soon as possible. If a cancellation is made after the booking has been scheduled, we may retain all or part of any deposit to cover administration, crew allocation, and lost opportunity, particularly where short notice prevents us from reassigning the vehicle and team. If the customer is not present, if access is denied, or if the job cannot proceed because information provided was inaccurate, this may be treated as a late cancellation or failed booking, and charges may still apply.

If we need to cancel or reschedule because of vehicle breakdown, adverse weather, staff illness, unsafe conditions, or circumstances beyond our reasonable control, we will try to offer an alternative time. We are not liable for indirect loss arising from such changes, but where a refund is due it will be limited to the amount paid for the unavailable service, less any work already completed. Rescheduled work remains subject to availability and confirmation. The Fulwell van service may also be altered if legal or safety requirements mean the original vehicle or crew cannot be used.

5. Access, delays, and waiting time
Where the crew is delayed by traffic, road closures, unsafe parking, building restrictions, or circumstances outside our control, any estimated arrival time should be treated as an estimate only. We will use reasonable efforts to arrive within the agreed time window, but time is not of the essence unless expressly stated in writing. If loading or unloading is delayed because the property is not ready, keys are unavailable, or the customer is not present, we may charge waiting time or additional labour at the applicable rate.

We may also charge for additional trips if the volume or weight of goods materially exceeds the booking description, or if the customer asks for items not originally included. If access is unsuitable for the booked vehicle, we may use a smaller vehicle, arrange a second vehicle, or request that the customer amend the access arrangements, each at additional cost if necessary. Any parking permits, exemptions, or permissions needed for lawful operation must be arranged in advance unless we have expressly agreed to handle them.

6. Liability and exclusions
We will take reasonable care of goods while they are in our control. However, unless otherwise agreed in writing, customers should ensure items are properly packed, protected, and suitable for transport. We are not responsible for pre-existing damage, hidden defects, inadequate packing, or damage caused by items shifting because they were not secured by the customer. Our liability for loss or damage will be limited to the reasonable repair or replacement cost of the affected item, taking account of age, condition, and depreciation, and subject to any legal limits that apply.

7. Items not accepted and prohibited goods
We do not knowingly carry illegal goods, hazardous waste, firearms, explosives, corrosive substances, asbestos, or any other materials that require specialist licensing or handling unless we have expressly agreed and are legally permitted to do so. The customer must disclose any item that could present a risk to health, safety, the vehicle, or the public. We may refuse to move cash, jewellery, passports, sentimental valuables, live animals, perishable goods, or items of exceptional value unless special arrangements are agreed in advance.

If prohibited or undisclosed dangerous goods are found, we may stop the job immediately, unload the item, and notify the customer. The customer will remain responsible for all costs arising from the incident, including disposal, cleaning, delays, or third-party claims. We may also refuse to carry any item that appears to be damaged, leaking, infested, or otherwise unsafe. For a man with van Fulwell booking, the same rules apply whether the service is for a single item, a part-load, or a full property move.

8. Waste regulations and disposal
If our service includes disposal, clearance, or transport of waste, the customer must make clear whether the material is household waste, green waste, builders’ rubble, furniture, electrical goods, or mixed rubbish. Waste will only be handled in accordance with applicable UK waste laws and the instructions of the receiving facility. We may require details to determine whether the waste can be accepted, whether it must be separated, and whether any additional fees or documentation apply. The customer must not place controlled waste, hazardous waste, or trade waste into a load without prior agreement.

If we collect waste on your behalf, you agree that the description you provide is accurate and that the waste is not contaminated or illegally dumped. Where required by law, we may ask for written confirmation of the waste source, type, and quantity. We may refuse loads that do not comply with environmental rules or that could expose us to enforcement action. Any fines, clean-up costs, disposal charges, or legal expenses caused by inaccurate descriptions or unlawful waste transfer will be the responsibility of the customer, except where caused by our own negligence.

9. Damage, claims, and notification
Any claim for loss or damage must be reported to us as soon as reasonably possible after completion of the service, and in any event within a reasonable period so that we can investigate. The customer should provide photographs, a description of the issue, and any supporting evidence. We may inspect the item, packaging, and surrounding circumstances before agreeing a remedy. Where damage is caused by our negligence, our responsibility will ordinarily be limited to repair, replacement, or a fair monetary settlement reflecting the item’s actual value.

We are not liable for delay-related losses, loss of profits, missed appointments, emotional distress, or indirect or consequential losses, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded. Any settlement offered will be in full and final settlement of the specific claim, unless otherwise agreed in writing.

10. Force majeure and operational control
We will not be in breach of these terms if performance is delayed or prevented by events beyond our reasonable control, including severe weather, road incidents, strikes, public emergencies, government restrictions, utility failures, or sudden vehicle defects. In such cases we may pause the work, re-route, reschedule, or cancel if continuation would be unsafe or impractical. We will act reasonably and communicate the position as soon as practicable.

11. Customer indemnity
You agree to indemnify us against losses, damages, claims, and costs arising from inaccurate instructions, unlawful goods, unsafe access, failure to disclose material facts, or the actions of you or your representatives, except to the extent that such loss is caused by our negligence or breach of contract. This includes losses arising from fines, third-party damage, blocked access, and disposal issues linked to incorrect waste descriptions.

12. Governing law
These Terms and Conditions, and any dispute or claim arising from or connected with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory consumer protection rules provide otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in force. The man with van Fulwell service may be delivered under these terms with no waiver of any legal rights or remedies available under UK law.

13. General provisions
No variation of these terms will be binding unless agreed in writing by an authorised representative. Any failure by us to enforce a right shall not amount to a waiver of that right. The customer may not assign the benefit of the booking to another party without our consent if doing so changes the scope, risk, or payment arrangements. Headings are for convenience only and do not affect interpretation. These terms, together with the quotation or booking confirmation, form the full agreement between the parties for the service supplied.

14. Final acknowledgement
By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you have authority to request the work, that the information provided is accurate, and that you accept responsibility for preparing the goods and access arrangements. We aim to provide a professional, careful, and efficient Fulwell van service, but our obligations are limited to those set out in this document and any mandatory rights you have under UK law.